gap8Privacy Policy

This page describes what we collect when you use gap8 and how we keep that data protected. We at gap8 take your privacy seriously. When you register an account, deposit funds, or play our games, we collect personal information necessary to verify your identity, process your payments, and comply with local regulations. We use this data only for the purposes outlined here, and we never sell your information to third parties.

Our privacy practices are designed around transparency and your control. We explain what data we collect, who has access to it, how long we keep it, and what rights you have. If you have questions about how we handle your data, our support team can walk you through our practices in detail. We're available during business hours via email and live chat, and we respond to all privacy inquiries within five business days.

This policy applies to all users of gap8 across supported jurisdictions, including players in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitment to data protection is the same regardless of your location. If you do not agree with our privacy practices, you can close your account anytime and request deletion of your data, subject to legal retention requirements.

What Data We Collect at gap8

We collect personal information in several categories. First, we collect your registration data: email address, password, full name, date of birth, and phone number. Second, we collect identity verification documents: a copy of your national ID, passport, or driver's license, plus proof of address (utility bill, bank statement, or government letter). Third, we collect payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and transaction records showing deposits and withdrawals.

Fourth, we collect gameplay data: every spin you make, every game you play, your account balance, your wins and losses, and your session timestamps. This data helps us calculate your weekly cashback, track your account activity, and detect fraud. Fifth, we collect technical data: your IP address, browser type, device type, and operating system. We use this data to secure your account, prevent unauthorized access, and improve our platform's performance.

We do not collect your password in plain text—we store only an encrypted hash. We do not collect your payment card details directly; instead, our payment processors handle card data and we receive only a transaction confirmation. We do not track your activity outside gap8, and we do not use cookies to follow you across other websites.

How We Use Your Data

We use your registration data to create and manage your account, send you important notifications (account alerts, password resets, withdrawal confirmations), and comply with anti-money-laundering regulations. We use your identity documents to verify that you are who you claim to be and that you meet our eligibility requirements. We use your payment information to process deposits and withdrawals, reconcile transactions, and detect fraudulent activity.

We use your gameplay data to calculate your weekly cashback, track your account balance, generate your transaction history, and detect patterns that might indicate fraud or problem gambling. We use your technical data to secure your account (detecting unauthorized login attempts), improve our platform's speed and reliability, and troubleshoot technical issues. We may also use aggregated, anonymized data (data that cannot identify you personally) to understand how our platform is used and to improve our games and features.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process transactions. Our identity verification provider receives your ID documents to confirm your identity. Our hosting provider stores our servers and databases, which may be located outside Indonesia. We require all third-party processors to sign data-protection agreements and to use your data only for the purposes we specify.

We may disclose your data if required by law—for example, if a court orders us to provide information, or if we are required to comply with anti-money-laundering regulations. We do not sell your data to advertisers, data brokers, or other commercial entities. We do not share your data with other gaming platforms or sportsbooks.

Data Retention and Deletion

We keep your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with financial regulations and anti-money-laundering requirements. After seven years, we delete your personal data, though we may retain anonymized transaction records for statistical purposes. If you request deletion before the seven-year period, we will delete your data subject to legal retention requirements—we'll explain any data we must keep and why.

• Registration data: Email, name, date of birth, phone number. Retained for account management and regulatory compliance.
• Identity documents: ID copy, proof of address. Retained for seven years per anti-money-laundering regulations.
• Payment information: Transaction records, payment method. Retained for seven years for financial audit and dispute resolution.
• Gameplay data: Spins, wins, losses, balance history. Retained for account management and cashback calculation.
• Technical data: IP address, browser type, device type. Retained for security and fraud detection; older logs deleted after 90 days.

Our gap8 Security and Cookies Policy

We protect your data using industry-standard encryption (TLS/SSL) for all data in transit. Your password is hashed using a secure algorithm, so even our staff cannot see your plain-text password. We recommend enabling two-factor authentication in your account settings for an additional security layer. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Our servers may be located outside Indonesia, which means your data may be transferred across borders. We ensure that any data transfer complies with data-protection standards and that your data receives the same level of protection regardless of server location. If you have concerns about international data transfer, contact our support team and we can discuss your options.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and track your session activity on gap8. These are functional cookies necessary for the platform to work. We do not use tracking cookies to follow you across other websites. We do not use cookies for advertising or behavioral profiling. You can disable cookies in your browser settings, though this may affect your ability to use gap8 fully.

Contact Us About Your Data

If you have questions about our privacy practices, want to request a copy of your data, or want to exercise any of your rights, contact our support team. We're available during business hours via email and live chat. We respond to all privacy requests within five business days. You can also submit a formal data-access request through your account settings under "Privacy and Data."

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use of gap8 comply with your own jurisdiction's laws. If you have questions about availability in your location, contact our support team—we can clarify the legal status of our services where you are.

This privacy policy is effective as of the date shown at the bottom of this page. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or by posting a notice on our platform. Your continued use of gap8 after any updates constitutes your acceptance of the updated policy.

Related guides